Shipping throughout Russia and to other countries

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All DIMPLEX products

The group «New Technologies» offers products from the plant DIMPLEX: hearths, fireplaces, multi-hearths, fireplace sets, electric stoves, portals made of stone, wood
  • Electric foci Opti-Myst DIMPLEX
    Electric foci Opti-Myst
    Engine, Redway, Cassette, etc.
  • Opti-Myst Multichages DIMPLEX
    Opti-Myst Multichages
    Rothesay Brass, Silverton, etc.
  • High-Tech Electric fireplaces DIMPLEX
    High-Tech Electric fireplaces
    Opti-V, Volterra, Cellini, etc.
  • Classic hearths DIMPLEX
    Classic hearths
    Viotta et al.
  • Wide hearths DIMPLEX
    Wide hearths
    XHD series, etc.
  • Ultra-wide foci DIMPLEX
    Ultra-wide foci
    Ignite, Gannon, Symphony, etc.
  • Fireplace sets DIMPLEX
    Fireplace sets
    Deluxe, Acadian, Palermo, etc.
  • Electric stoves DIMPLEX
    Electric stoves
    Nyman, Willowbrook, etc.
  • Multimedia portals DIMPLEX
    Multimedia portals
    Novara, Rockwell, Marana, etc.
  • Portals made of stone DIMPLEX
    Portals made of stone
    Bern, Luxemburg, Shateau, etc.
  • Portals made of wood DIMPLEX
    Portals made of wood
    Lumsden, Orleans, Baltimore, etc.

NEW TECHNOLOGIES GROUP

For sales and support please contact